Uploading Document to Docusign Uploading Document to Docusign Templates

abril 11, 2022 Postar um comentário

This is a quick-start article designed to help customers troubleshoot bug uploading documents. To read the full article, navigate to Issues Uploading Documents - Common Errors, Causes and Solutions.

The issues and solutions here assist troubleshoot issues when uploading documents using the DocuSign web application simply. If you are having issues with a document upload via whatever other method, see the resources bachelor at the DocuSign Developer Centre.

Consequence: Certificate upload error
Outcome: Timeout during upload or error about file size
Issue: Cleaved thumbnail, page won't return, or page cannot exist displayed
Effect: PDF information is missing or loads vertically
Resources

Issue: Document upload fault

You lot see an error message popular-up that says, "Error uploading [filename]. An Error Occurred."

NDSE Password Protected Error

Troubleshoot
Result	Causes(s)	Solution(southward)
Document upload error	Corrupted certificate	Save as a new PDF Click File > Print Select Adobe PDF or Foxit PDF Select Shrink to Printable Area Click OK Use PDF optimization (Adobe Acrobat Professional) Apply the DocuSign Impress Driver to upload
	Certificate contains macros	Remove the macros: Click View > Macros Delete any you meet Relieve the file as a PDF before uploading
	Document is password-protected	Remove the access password protection Click Change Settings > uncheck Require a password to open the certificate

Notation: DocuSign does support PDFs with possessor passwords and custom permissions settings.

Consequence: Timeout during upload or error nearly file size

You see an error bulletin pop-up that says, "Error uploading [filename]. File exceeds size limit of 25MB."

Troubleshoot
Issue	Cause(due south)	Solution
Timeout during upload File size mistake	Document file size is too large The file size limit for a unmarried document uploaded to the DocuSign web app is 25 megabytes (MB) (25,000 kilobytes [KB])	Accommodate your scanner settings: Do non scan in full color or photo quality Browse in Black & White or Grayscale Salvage as a new PDF Click File > Print to new PDF Use PDF optimization Employ the DocuSign Print Commuter to upload

Outcome: Broken thumbnail, page won't return, or folio cannot be displayed

Your document uploads successfully, simply the page thumbnails evidence broken icons and, in the tagging window or during signing, the pages practice non load or you meet a ruby box that says, "This page cannot exist displayed, delight clear your cache and endeavour a refresh."

Page Cannot Be Displayed Error

Troubleshoot
Issue	Crusade(due south)	Solution(south)
Broken thumbnail, folio won't load, or page cannot be displayed	Document dimensions are as well large	Update the software/drivers for your scanner and rescan the document Adjust your scanner settings to set the default folio layout backdrop Save as a new PDF Click File > Impress to a new PDF Use PDF optimization Use the DocuSign Impress Commuter to upload
	Document contains layered images/notations	Click File > Print Click Adobe PDF or Foxit PDF as the printer Click Compress to Printable Area Click OK

Effect: PDF data is missing or loads vertically

If subsequently uploading your PDF is missing information that y'all are sure you lot typed into each field, review this table to larn how to re-upload a corrected PDF.

Troubleshoot
Issue	Crusade(southward)	Solution(due south)
PDF data is missing	PDF is an Active XFA form	Create a new version of the PDF by clicking File > Consign as PDF (or Print to PDF). Relieve your new PDF to your Desktop (or some other easy-to-detect location). In DocuSign at your incorrect PDF, click OTHER Actions > Finish Later In DocuSign on the Manage tab, below SIGN, click Delete Upload your corrected PDF in DocuSign past clicking Upload (or dragging the file to the Upload area)
PDF data loads vertically	PDF is in mural way or pages have rotation backdrop